CCSO Solar
Services

After receiving your inquiry, a CCSO Solar team member will contact you within one business day. Once we have all the necessary information to craft a tailored solution, you can expect to receive your Detailed Estimate within three working days.

If a more in-depth understanding of your electricity consumption profile is required for optimal system design, CCSO Solar will install an energy logger, typically for a week. If you choose to proceed with an installation, there will be no charges for this energy analysis service. It’s our commitment to provide tailored solutions that efficiently meet your energy needs.

To provide you with the best energy solution for your specific needs, CCSO Solar requires the following information:

• Your average electricity consumption (in Rands or units) or electricity bills over a period of time.
• Your physical address to determine your available roof space and roof orientation on Google Maps.
• A photo of your DB board is needed to assess whether there is enough space for additional switchgear and to determine the complexity of the integration.
• A photo of your electricity meter to confirm compatibility with a solar system.

At CCSO Solar, we have carefully selected and standardised on the following brands based on performance, reliability, value for money, and after-sales support:

Inverters: Deye, SunSynk

Batteries: Deye, SunSynk

Solar Panels: JinKo, JA Solar, Canadian Solar

This deliberate choice allows us to continually expand our expertise in the intricacies of this equipment. As a result, we can offer our clients exceptional guidance and after-sales support, even from a distance.

CCSO Solar will always conduct a site visit before an installation. Based on information supplied by the client, our experience and expertise, and by utilising tools like Google Maps and solar design programs, we first prepare a detailed design of a system suitable for your needs. If you find the initial estimate feasible, we will arrange a site visit to customise and finalise the design. Even after the site visit, our quotations remain non-obligatory. We are committed to ensuring transparency and flexibility in our process to meet your specific needs.

Our installation schedule is booked around three weeks in advance. If you decide to proceed with our quotation, we will immediately reserve the next available installation date that suits you. Following a site visit, you can secure your installation date with a deposit payment. Once secured, we initiate the equipment procurement process, ensuring a seamless progression towards your solar solution.

After the site visit, an initial deposit of 80% is required to contribute towards the procurement of the major components. The remaining 20% is due one week after the installation is finished, subject to system acceptance, sign-off, and handover.

Our credibility is reflected in the positive feedback from our previous clients, with over 100 5-star Google Reviews attesting to our trustworthiness.

The safety and security of your money are top priorities for us. To provide assurance, we send a bank account confirmation letter and request a telephonic confirmation of the bank account number before your initial payment. As an additional step, you have the option to make a small test payment, proceeding with the rest of the amount only upon confirmation of its reflection in our bank account.

Upon receipt of your deposit, we immediately start procuring your equipment and allocate it to you upon arrival at our site. Keeping you in the loop, we provide photo updates as the equipment arrives, offering transparency and peace of mind throughout the process.

Our quotations are valid for 7 days. Should the quotation be accepted after this period, the prices and availability will be confirmed and adjusted if necessary. The prices of the main components are influenced by the importers and fluctuate based on the frequency of loadshedding. Once the deposit is paid, the quotation is considered fixed unless mutually agreed scope changes occur during installation.

At CCSO Solar, we value your time and realise the importance of keeping you informed throughout the process. That’s why we prioritise regular updates, complete with photos when applicable. Our goal is to provide you with peace of mind and assurance that every aspect is on track, ensuring a smooth and worry-free experience.

Striving to minimise inconvenience for our clients, CCSO Solar typically completes residential solar and backup installations in a single day (weather permitting). Our commitment to efficiency and quality workmanship ensures a seamless and reliable experience for our clients.

At CCSO Solar, our pre-installation process begins with a visit from our experienced design engineer. Our solar installation team, comprising the design engineer, an electrician, and four seasoned installers, ensures an efficient installation. For backup installations, a team of three, which includes the design engineer, an electrician, and one installer, works seamlessly toward completing your installation. Additionally, a team member from our technical support team may visit the installation site if required.

Approximately one week after the installation is completed, our design engineer will conduct a site visit for the official handover, ensuring your satisfaction with the system’s performance. He will provide a comprehensive Handover File containing all the relevant system documentation such as the invoice, signed handover document, photo record, supplier details for warrantees, technical design specifications, datasheets and a Certificate of Compliance (COC) for solar/backup installation. Upon receipt of the final payment, the complete file will also be emailed to you in PDF format for your record keeping.

On the installation day, we will give you an overview of the system and explain the settings on the inverter. We will assist you in logging in on the relevant monitoring application where we have registered your system and explain how it works.

During the handover meeting, we address any questions and issues you might have encountered during the initial week of operation.

Beyond the handover, rest assured that we proactively monitor our installed systems for any deviations, promptly informing you of anything unusual. For ongoing support, our technical team is readily available to assist with any questions or concerns you may have.

To ensure minimal disruption during repairs, CCSO Solar offers a loan inverter for the interim period, as the repair process may take up to 8 weeks. We handle the entire process—from removing the faulty inverter to transporting it for repairs and replacing it afterwards. Unless the inverter issues stem from negligence on the client’s part, there are no costs associated with this support during the initial year.

A solar installation is usually insured as part of the structural insurance of your property (similar to a geyser). Most insurance companies require, however, that the installation is done by a PV GreenCard Certified Installer.